Shipping policy
Shipping will be via Australia post. Please allow 1-2 days handling time for your item once your order has been placed. Please note Express Post orders are subject to standard handling times.
Standard Delivery, after dispatch you should receive your delivery within 2-5 working days.
Express Delivery, after dispatch you should receive your delivery within 1-2 working days to locations inside Austpost express delivery areas.
Orders will be safe dropped if there is a safe place to leave the goods.
Please note we cannot always guarantee these timeframes and the timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.
International Orders
We ship worldwide and to all international destinations. All orders are sent Express and should arrive in most countries 5-7 days. International delivery times can vary between depending on your location. See delivery timeframes below for popular locations.
United States/Canada: Express 3-5 working days after dispatch.
New Zealand: Express 3-5 working days after dispatch.
United Kingdom: Express 3-5 working days after dispatch.
Please note these times do not take into account any hold ups in customs, which may sometimes occur.
Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
Exchanges
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Pre-orders operate the same way, you have 30 days from arrival of your goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Pre-orders aren't eligible for refunds prior to receiving your goods.
